Shipping & Delivery Policy
Thank you for shopping with The Madies. We are committed to delivering your order safely and as quickly as possible.
Order Processing
Orders are processed within 1–2 days after payment confirmation.
During launches, sales, or promotional periods, processing times may be slightly longer.
Delivery Areas
We currently deliver throughout Egypt.
At this time, we do not offer international shipping.
Delivery Time
Estimated delivery times are:
- Cairo & Giza: 1–3 business days
- Alexandria & Delta: 2–4 business days
- Upper Egypt & other governorates: 3–6 business days
Delivery times are estimates and may vary depending on your location, weather conditions, or courier delays.
Shipping Fees
Shipping charges are calculated at checkout based on your delivery location.
From time to time, we may offer free shipping promotions. These promotions will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation message with tracking information (where available).
Failed Deliveries
Please ensure your shipping address and phone number are accurate.
If delivery cannot be completed due to incorrect information or unsuccessful delivery attempts, additional shipping charges may apply.
Damaged or Missing Orders
If your order arrives damaged or if an item is missing, please contact us within 48 hours of receiving your order.
Please include:
- Your order number
- Photos of the package and product (if applicable)
We will investigate the issue and work toward a suitable resolution.
Delays Beyond Our Control
While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including weather conditions, transportation disruptions, or courier-related issues.
We appreciate your patience and understanding in such cases.
Contact Us
For any shipping or delivery inquiries, please contact us:
The Madies
Email: info@themadies.com
Phone / WhatsApp: +20 1222280137