Refund & Cancellation Policy

At The Madies, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If you wish to cancel your order, please contact us as soon as possible at:

Email: info@themadies.com

Phone / WhatsApp: +20 1222280137

Once an order has been shipped, it can no longer be cancelled.

Try-On Upon Delivery

Customers may request to try on their order upon delivery while the courier is waiting.

If you decide that you do not wish to keep the item after trying it on, you may return it immediately with the courier. In this case, only the delivery/return shipping fee will be charged, and the remaining amount will be refunded.

Returns

We accept returns within 5 days of receiving your order, provided that:

The item is unused, unworn, and unwashed.
The item is returned in its original packaging.
The item shows no signs of wear, damage, perfume, or alteration.

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed using the original payment method within 7–14 business days, depending on your payment provider or bank.

Shipping fees are non-refundable